Terms of Delivery
These terms apply to every quotation we issue and every order we accept, unless something different has been agreed in writing. Where an individual order and these terms conflict, the order wins.
Scope
These terms cover the sale and delivery of goods by East Gate to business buyers. They do not cover consumer sales, because we do not sell to consumers. Terms printed on a buyer's own purchase order do not apply unless we have accepted them in writing.
Quotations
A quotation reflects availability and cost at the moment it is written and is valid for the period stated on it. Outside that period nothing on it binds either side. Availability is confirmed when we accept the order rather than when we send the quotation, because the market moves between the two.
Orders
An order exists once we have confirmed the brands, formats, quantities, price, delivery terms and destination in writing. Nothing before that confirmation is an order, however far a conversation has gone. A change after confirmation is a new agreement and may move both the price and the lead time.
Prices and currency
Prices, the currency they are quoted in and what they include are stated on the quotation. Unless it says otherwise, prices exclude taxes and duties payable in the destination country. Where a price depends on an exchange rate, the quotation names the rate and the moment it is fixed.
Payment
Payment terms are stated on the quotation and confirmed with the order, and nothing is dispatched before the agreed terms have been met. Charges raised by banks on an international transfer are the buyer's unless the order says otherwise, and a payment arriving short of the invoiced amount is treated as a part payment.
Transport and delivery terms
The applicable Incoterms rule is named on the quotation, and it decides where risk passes, who books the carrier and who bears which cost. Unless the order says otherwise we arrange transport from Türkiye through our carriers, and the load moves to the address confirmed on the order.
Lead times
Any date we give is an honest estimate against current availability and the transport we can book, not a guarantee. Where a date is critical, say so before the order is confirmed, so we can tell you whether it is realistic instead of both of us finding out afterwards.
Packaging, pallets and quantities
Goods travel in the manufacturer's packaging on standard pallets unless the order specifies otherwise. Where a load is composed of mixed products, the pallet plan is ours to decide within the agreed volume. Where a manufacturer's case size makes an exact quantity impossible, we round to the nearest full case and say so on the confirmation rather than on the invoice.
Documentation
We prepare the export documentation the destination requires, and which instruments apply depends on the goods and where they are going. Import formalities at the other end are the buyer's, including any licence, registration or labelling that the destination market demands.
Inspection and claims
Check the load on arrival. Visible damage or shortage must be noted on the transport document at the moment of delivery and reported to us in writing without delay, because a claim we cannot put to the carrier is a claim nobody can recover. Hidden defects must be reported in writing as soon as they are found.
Circumstances beyond control
Neither side is liable for a failure caused by events outside its reasonable control, including strikes, border closures, customs action, extreme weather and the loss of a supply that had reasonably been relied on. Where such an event lasts long enough to defeat the purpose of the order, either side may cancel the affected part without owing the other damages.
Applicable law
Turkish law governs these terms and any order placed under them, and disputes belong to the courts of İstanbul, unless we have agreed something different in writing. Nothing here removes a right you hold under a law that cannot be contracted away.