Frequently Asked Questions

Send the brands, formats and quantities you need, the destination country, and when you want the load there. We come back with one price covering the goods and the transport.

Yes. Pallets of different brands and formats travel together in one load, so you are not obliged to fill a truck with a single product.

We do not publish a fixed minimum. What is workable depends on the brands, the formats and where the load is going, so send the list and we will tell you straight away whether it makes sense.

Unless the quotation says otherwise, the goods and the transport are settled together, so there is one document to book and one party to chase.

Payment terms are stated on the quotation and confirmed when the order is accepted. Nothing moves before both sides have agreed them in writing.

We read enquiries Monday to Friday between 09:00 and 17:00. The fastest route is the contact form or info@eastgate.com.tr.

Çaykur, Uludağ, Dimes, Kızılay, Erikli, Hamidiye, Çamlıca, Yedigün, Didi, Marmarabirlik and Duru are the lines we ship most often. The full list, including the international labels, is on the brands page.

No. Availability, pricing and lead times move with the market, so treat any list as a starting point and ask for live pricing on the brands, formats and quantities you actually need.

For part of the range, yes. We supply some lines as an appointed distributor and buy the rest on the open market. Where a brand is covered by a distributorship we say so on the quotation rather than claiming it in general.

Usually. Send the list. If we do not carry it we can normally tell you who does.

Yes. Alongside the beverages we ship FMCG food lines such as table olives and bulgur, and they can travel in the same load.

The European Union is where our volume goes. Tell us the destination and we will confirm what is possible for that country.

We do, unless the order says otherwise. We work with carriers and customs warehouses to bring the load to the agreed delivery address.

Yes. Customs formalities and the paperwork the destination country requires are prepared before the load moves, not after it arrives.

The applicable terms are stated on the quotation and confirmed with the order. Our general terms of delivery are published on this site.

The company is registered in Maltepe, İstanbul and trades as East Gate Gıda Tekstil İnşaat Otomotiv Lojistik İthalat İhracat ve Ticaret Limited Şirketi. Our vergi numarası is in the footer of every page.

Turkish or English. Use whichever you are more comfortable with; it makes no difference to how fast you get an answer.

They reach the mailbox in the footer and are used to answer you, nothing else. We do not sell data and we do not pass it to anyone for marketing. The full statement, including your rights under KVKK and the GDPR, is on the privacy page.